Effective communication is that communication that produces the desired result.
An effective communication is always a two way process.
FACTORS INFLUENCING EFFECTIVE COMMUNICATION
SENDING THE RIGHT MESSAGE TO THE RIGHT CONCERNED PERSON
TO KNOW THE PSYCHOLOGY OF THE PERSON RECEIVING
TO KNOW THE CIRCUMSTANCES AT THE RECEIVING END
ADVANTAGES OF EFFECTIVE COMMUNICATION
HELPS TO UNDERSTAND A PERSON OR A SITUATION IN A BETTER WAY
ENABLES US TO SOLVE DIFFERENCES
HELPS TO BUILD TRUST AND RESPECT
GIVES CLARITY AND CLEARS MISSUNDERSTANDINGS AT BOTH ENDS
HELPS US TO CONNECT BETTER WITH ALL
THE 7 C’S OF EFFECTIVE COMMUNICATION
COMPLETENESS
CONCISENESS
CONSIDERATION
CLARITY
CONCRETENESS
COURTESY
CORRECTNESS
COMPLETENESS – A COMPLETE INFORMATION ALWAYS GIVES ADDITIONAL FACTS WHERE EVER REQUIRED AND LEAVES NO QUESTION IN THE MINDS OF THE RECEIVER
CONCISENESS – MEANS COMMUNICATING WHAT YOU WANT TO SAY IN THE LEAST POSSIBLE WORDS
CONSIDERATION – EFFECTIVE COMMUNICATION MUST CONSIDER THE VIEWPOINTS, BACKGROUND, MINDSET, EDUCAYIONAL LEVEL OF THE RECEIVER……… “ STEP INTO THE OTHERS SHOES ”
CLARITY – KEEPING THE SPECIFIC OBJECT TO BE COMMUNICATED, IN MIND RATHER THAN GOING OFF TRACK – USING EXACT AND APPROPRIATE WORDS WHERE REQUIRED
CONCRETE – INFORMATION THAT CANNOT BE MISINTERPRETED OR MISUNDERSTOOD AS THEY ARE CLEAR AND SPECIFIC
6. COURTSEY – BEING POLITE, KIND, RESPECTING, APPRECIATING, THANKING – COURTSEY REFLECTS THE NATURE AND CHARECTER OF THE SENDER AND HENCE IS ABSOLUTELY ESSENTIAL IN BUILDING CLIENTS
CORRECTNESS – IMPLIES THAT THE CORRECT INFORMATION IS CONVEYED – NO SPELLING MISTAKES – NO GRAMMATICAL ERRORS – USING APPROPRIATE LANGUAGE FOR THE OCASSION – FACTS AND FIGURES ARE RIGHT